Independent Cleaner Red Flags: Signs You Should Not Hire Them

Whether you're preparing for regular housekeeping, deep cleaning, or end-of-tenancy support, keep this list close as you consider candidates.

Red Flag #1: No References or Poor Reviews

One of the strongest early indicators of reliability is feedback from past clients. A cleaner who has been in the industry for any length of time should be able to provide at least a couple of references or point you towards reviews online.

Warning signs include:

• They dodge the question when you ask for references.
• They claim they’ve “never been asked before.”
• Reviews are vague, repetitive, or appear suspiciously similar.
• Negative reviews mention reliability or trust issues.

Lack of reviews isn't always a deal-breaker—brand-new cleaners may simply not have built up experience yet. But if the cleaner becomes evasive or seems annoyed at the request, it’s best to proceed with caution.

Red Flag #2: No Public Liability Insurance

Public liability insurance is essential when someone is working inside your home. Accidental damage and unexpected mishaps can happen to even the most careful cleaners, and without insurance, you could be left footing the bill.

What this protects you from:

• Damage to surfaces, floors, or appliances
• Accidents resulting in injury
• Disputes over accidental breakages

Always ask to see an up-to-date certificate. Genuine professionals won’t be offended—it’s a normal part of the hiring process.

Red Flag #3: Prices That Seem Too Good to Be True

Everyone loves a bargain, but extremely low pricing can be a red flag. Cleaning is skilled work that requires time, effort, and care. A cleaner who charges far below the local average might be cutting corners, lacking experience, or trying to build a client base very quickly.

Why ultra-cheap rates can signal trouble:

• They may rush through jobs to make the work financially viable.
• They may not have insurance or proper self-employment registration.
• They may cancel more frequently if they take on too many clients at once.

A fair, sustainable rate usually reflects professionalism and reliability.

Red Flag #4: No Written Agreement or Clear Terms

Even with independent cleaners, there should be basic clarity about how things will work. This doesn’t need to be a formal legal contract, but you should at least have written confirmation (email is fine) outlining expectations.

Look out for missing information such as:

• Agreed hours and rate
• What’s included in the clean
• Cancellation policy
• Payment method
• Key-holding arrangements
• Whether supplies are provided by them or by you

If a cleaner refuses to put anything in writing or tells you “let’s just see how it goes,” proceed very carefully. Clear terms protect both sides and help avoid misunderstandings later.

To help you vet cleaners effectively, consider the essential questions to ask before hiring, especially when you’re about to confirm an agreement.

Red Flag #5: Poor Communication From the Start

Communication often reveals how the working relationship will unfold. If someone takes days to reply, sends unclear messages, or constantly changes details, it’s a sign they may struggle with reliability later.

Examples of worrying communication:

• Repeated last-minute cancellations before even starting
• Vague responses about availability
• Messages sent at unreasonable hours
• Long gaps between replies

Good communication doesn’t mean being available every minute; it simply means being clear, polite, and consistent.

Red Flag #6: Refusal to Do a Meet-and-Greet or Walkthrough

Most cleaners will want to see your home before starting regular work. This helps them understand what you need, estimate realistic timings, and check that expectations are aligned.

If a cleaner insists on starting without ever seeing your home—or wants to avoid meeting in person altogether—it can signal:

• Inexperience
• Lack of professionalism
• Poor planning or time management
• Discomfort with transparency

A quick walkthrough benefits both sides and usually leads to a much smoother working relationship.

Red Flag #7: No Cleaning Routine or Clear Approach

Professional cleaners usually have a method, even if it’s flexible depending on the job. They should be able to explain how they work, what areas they prioritise, and how long tasks typically take.

Signs to watch for:

• “I just clean whatever I see”
• No idea how long basic tasks should take
• Unclear approach to bathrooms or kitchens
• No consistency between visits

This doesn’t mean they must follow a rigid checklist, but they should have structure and confidence in their process.

Red Flag #8: Cash-Only Requests Without Receipts

Some genuine cleaners prefer cash, but insisting on “cash only” can be a red flag if there are no receipts, no records, and no transparency about payments.

Potential concerns:

• Lack of tax compliance
• No paper trail if a dispute arises
• Difficulties proving payment
• No way to track hours or additional charges

To protect yourself, always ensure you have a record—whether it’s a bank transfer, a written receipt, or message confirmation.

Red Flag #9: They Don’t Bring Any Equipment or Supplies (Without Discussing It)

Many independent cleaners prefer using clients’ products, which is perfectly normal. However, the key is communication.

You should be told clearly whether:

• They will bring all equipment
• You are expected to supply everything
• They prefer particular brands or types of product
• A vacuum or mop is required from your home

If they show up empty-handed with no discussion beforehand, that’s a sign of disorganisation.

Red Flag #10: Unprofessional Behaviour

Beyond skills and experience, professionalism matters enormously when someone is working in your home. Unprofessional behaviour early on is a predictor of future problems.

Examples include:

• Turning up late or not turning up at all
• Oversharing personal issues
• Making inappropriate comments
• Leaving early or working inconsistently
• Lack of respect for your home

Contrast this with qualities associated with what makes a good cleaner, such as reliability, attention to detail, and respect for personal boundaries. A good cleaner will make you feel comfortable and confident right from the start.

Grey Areas: Not Always Red Flags

Some situations might look like red flags but aren’t necessarily deal-breakers if the cleaner is otherwise professional.

These may be fine if explained clearly:

• Limited reviews because they’re newly self-employed
• Preferring you to supply products due to allergies or transport limitations
• Not using social media or advertising
• Working set hours due to school runs or other commitments

Always judge the full picture, not just one detail.

Checklist: What to Confirm Before Hiring an Independent Cleaner

Use this quick list to help you decide:

Essential Checks

• References or reviews
• Public liability insurance
• Agreed hourly rate
• Clear job description
• Payment method
• Cancellation policy
• Availability and schedule
• Key-holding agreement if relevant

Good Signs

• Friendly and professional communication
• Willingness to do a walkthrough
• Confidence explaining their cleaning routine
• Transparency about experience and limitations
• Respect for your home and boundaries

Conclusion

Choosing the right cleaner can have a huge impact on your home life, so taking the time to spot the red flags is always worthwhile. Most independent cleaners are trustworthy, reliable, and excellent at what they do—but paying attention to early warning signs can help you avoid disappointment. Clear communication, transparency, and a professional approach are what truly matter when finding someone who will take good care of your home.

If you keep the guidance above in mind, you’ll feel much more confident when making your decision and will find it far easier to identify what makes a good cleaner in the process.