1. Introduction

We Clean Homes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit or use our website www.wecleanhomes.co.uk (the “Site”) or submit an enquiry through it.

We Clean Homes works with self-employed cleaners who provide cleaning services to customers. These cleaners operate independently and are not our employees.

We process personal data under the UK General Data Protection Regulation (UK GDPR) on the following lawful bases:

• Legitimate interest – to respond to enquiries and arrange cleaning services
• Contractual necessity – where processing is required to respond to or manage a service enquiry
• Legal obligation – where required to comply with applicable laws and regulations
• Consent – where required for cookies or marketing communications

We only process personal data where a lawful basis applies.

3. Information we collect

3.1 Personal information you provide

When you submit an enquiry through our website, we may collect:

• Name
• Email address
• Telephone number
• Postcode
• Details about your cleaning requirements

You are responsible for ensuring the information you provide is accurate.

3.2 Information collected automatically

When you visit our Site, we may collect technical and usage data, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and interactions with the Site
• Approximate location (derived from IP address)

This information is used for analytics, security, and site improvement.

4. How we use your information

We use personal data for the following purposes:

• To respond to your enquiry
• To arrange cleaning services with a suitable self-employed cleaner
• To allow a cleaner to contact you directly regarding your enquiry
• To operate, maintain, and improve our website and services
• To monitor and analyse website usage
• To comply with legal and regulatory obligations
• To prevent fraud or misuse of our services

5. Sharing your information

5.1 Sharing with self-employed cleaners

When you submit an enquiry, we may share your details with a suitable self-employed cleaner so they can contact you directly regarding your cleaning requirements.

Once your data is shared, the cleaner is responsible for handling your personal data in accordance with their own legal obligations.

5.2 Service providers

We may share data with trusted service providers who help us operate our website and services, such as:

• Website hosting providers
• Analytics services (e.g. Google Analytics)
• Technical and security providers

We Clean Homes is not responsible for how third parties handle your data.

5.3 Service providers

We may share data with trusted service providers who help us operate our website and services, such as:

• Website hosting providers
• Analytics services (e.g. Google Analytics)
• Technical and security providers

These providers process data only on our instructions and are subject to appropriate data protection obligations.

6. Cookies and analytics

We use cookies and similar technologies to:

• Ensure the Site functions correctly
• Analyse website traffic and usage
• Improve user experience

You can manage cookie preferences through your browser settings or any cookie consent tool we use.

We use Google Analytics, which collects anonymised usage data. We do not combine analytics data with personally identifiable information.

7. Marketing communications

We may send marketing communications only where permitted by law.

You can opt out of marketing at any time by following the unsubscribe instructions in our emails or by contacting us directly.

We do not sell personal data to third parties for marketing purposes.

8. Data retention

We retain personal data only for as long as necessary for the purposes outlined in this policy.

Typically:

• Enquiry data is retained for up to 30 days
• Service-related records may be retained longer where required for legal or regulatory purposes
• Technical and analytics data may be retained for longer for legitimate business purposes

Data is securely deleted or anonymised when no longer required.

9. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing based on legitimate interest
• Request restriction of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us.

10. Data security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, or alteration.

However, no system is completely secure, and we cannot guarantee absolute security.

11. International data transfers

Some service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with data protection law.

12. Children’s data

Our website and services are not intended for children under 18. We do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.