1. About these Terms

By accessing or using this website (www.wecleanhomes.co.uk), you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use this website.

These Terms apply to:

• your use of the website; and
• cleaning services arranged or provided through We Clean Homes.

Nothing in these Terms affects your statutory consumer rights.

2. About We Clean Homes and cleaning services

We Clean Homes enables customers to arrange cleaning services.

Cleaning services are carried out by cleaners engaged through We Clean Homes. Cleaners may operate on a self-employed basis.

Responsibility for a cleaning service depends on how that specific service is arranged and confirmed. In some cases, We Clean Homes is responsible for the cleaning service. In other cases, responsibility rests with the cleaner carrying out the work.

3. Use of the website

The content on this website is provided for general information only and may be updated, changed, or removed at any time without notice.

You agree to use this website lawfully and not to:

• Misuse the site
• Submit false or misleading information
• Attempt unauthorised access
• Interfere with the site’s operation
• Use the site for spam, fraud, or unlawful activity

We reserve the right to restrict or suspend access to the website if these Terms are breached.

4. Submitting an enquiry

When you submit an enquiry through our website:

• you agree to provide accurate and complete information;
• your enquiry will be used to arrange a suitable cleaning service;
• you may be contacted by We Clean Homes and/or a cleaner by phone, email, or text.

Submitting an enquiry does not guarantee that a cleaning service will be available.

5. Responsibility for cleaning services

Because cleaning services can be arranged in different ways, responsibility is determined on a service-by-service basis.

• Where We Clean Homes confirms and manages the cleaning service, We Clean Homes is responsible for providing the service with reasonable care and skill, in accordance with applicable consumer law.
• Where a cleaner confirms and manages the cleaning service, the cleaner is responsible for providing the service.

If you are unsure who is responsible for a particular cleaning service, you may contact us for clarification.

6. Insurance

Insurance arrangements vary depending on responsibility for the cleaning service:

• Where We Clean Homes is responsible for the cleaning service, the cleaner carrying out the work is covered by insurance held by We Clean Homes.
• Where a cleaner is responsible for the cleaning service, the cleaner is required to hold appropriate insurance. We Clean Homes takes reasonable steps to check that such insurance is in place before work is carried out.

Insurance does not remove or replace legal responsibility for a service.

7. Service standards and outcomes

We aim for all cleaning services to be carried out with reasonable care and skill.

Cleaning outcomes can vary depending on factors such as the condition of the property, the nature of the work requested, and the information provided.

This section does not limit your consumer rights where We Clean Homes is responsible for the service.

8. Cancellations, rescheduling, and access

You should notify your cleaner as soon as possible if you need to cancel or change a cleaning service.

You agree to:

• provide reasonable access to the property at the agreed time; and
• ensure the property is safe for the cleaner to carry out the work.

If access is not available or conditions prevent the work from being carried out safely, the service may be cancelled or rescheduled.

9. Complaints and issues

If there is an issue with a cleaning service:

• where We Clean Homes is responsible for the service, you should contact us via the website so we can investigate and respond;
• where a cleaner is responsible for the service, issues should be raised directly with the cleaner.

We may request further information to assist with reviewing the issue.

10. Third-party websites and links

This website may include links to third-party websites or services.

• Links are provided for convenience only.
• We Clean Homes does not control or endorse third-party websites.
• Third-party terms and privacy policies apply.

We accept no responsibility for third-party content, services, or actions.

11. Limitation of liability

To the fullest extent permitted by law:

• We Clean Homes is not liable for loss or damage arising from events or circumstances outside our reasonable control.
• Where responsibility for a cleaning service lies with the cleaner, We Clean Homes is not liable for the performance of that service or for any loss, damage, or issue arising from it.

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot be limited or excluded under law.

12. Accuracy of information

We aim to keep website content accurate and up to date, but we do not guarantee its accuracy, completeness, or suitability.

We are not responsible for reliance placed on information provided on the website.

13. Intellectual property

All content on this website, including text, branding, logos, and layout, is owned by or licensed to We Clean Homes.

You may not copy, reproduce, distribute, or use any website content without prior written permission, except for personal, non-commercial use.

14. Cookies

By using this website, you agree to our use of cookies in accordance with our Privacy Policy.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

16. Changes to these Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

Continued use of the website constitutes acceptance of the revised Terms.

17. Governing law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

Any disputes shall be subject to the jurisdiction of the courts of the United Kingdom, without prejudice to any mandatory local consumer rights.