1. Introduction

We Clean Homes (“we”, “us”, “our”) is committed to protecting the personal data of self-employed cleaners who use our agency services.

This notice explains how we collect, use, store, and share your personal information when you register with or work with We Clean Homes.

We Clean Homes acts as a cleaning agency and introducer. Cleaners remain self-employed and are not employees of We Clean Homes.

2. Information We Collect

We may collect and process the following personal information about you:

• Name
• Address and postcode
• Email address
• Telephone number
• Areas you are willing to work in
• Availability and working preferences
• Details about your cleaning experience and services offered
• Communication records between you and us
• Payment or subscription records
• Identification or right-to-work information where required
• References or vetting information where applicable

3. How We Use Your Information

We use your personal data to:

• Register you with We Clean Homes as a self-employed cleaner
• Match you with suitable customer enquiries
• Share relevant customer details with you so you can provide cleaning services
• Communicate with you about enquiries, customers, and service arrangements
• Provide administrative support related to your use of our agency
• Maintain service quality and resolve complaints or disputes
• Comply with legal and regulatory obligations
• Prevent fraud or misuse of our services

4. Lawful Bases for Processing

We process your data under the following lawful bases:

• Contractual necessity – to provide agency and introduction services to you
• Legitimate interests – to operate and improve our business and match cleaners with customers
• Legal obligation – where we must comply with tax, legal, or regulatory requirements

5. Sharing Your Information

We may share your information with:

• Customers who have requested cleaning services in your area
• Service providers who support our business operations (such as IT, hosting, or accounting providers)
• Legal or regulatory authorities where required by law

We do not sell your personal data.

6. Data Retention

We keep cleaner data for as long as you remain registered with We Clean Homes and for a reasonable period afterwards for legal, tax, and record-keeping purposes.

If you stop working with us, we will securely delete or anonymise your data when it is no longer required.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain types of processing
• Request restriction of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.