1. Acceptance of Terms

These Terms of Service (“Terms”) apply to all cleaning services managed by We Clean Homes (“the Agency”, “we”, “us”, “our”).

The Client will be deemed to have accepted these Terms when any of the following occurs:

1.1 We Clean Homes supplies a Cleaner to the Client; or

1.2 A Cleaner begins a cleaning assignment for the Client.

These Terms take precedence over any other terms proposed by the Client.

2. Definitions

In these Terms:

• Agency means We Clean Homes
• Agreement means these Terms of Service
• Client means the individual or household receiving cleaning services managed by the Agency
• Cleaner means a cleaner supplied by the Agency
• Fees means the fees payable by the Client to the Agency in connection with the provision of cleaning services
• Parties means the Agency and the Client

3. The Agency’s Obligations

3.1 The Agency shall use reasonable endeavours to provide a suitable Cleaner for the hours agreed with the Client, subject to these Terms and payment of the applicable Fees.

3.2 The hours of work may be varied by agreement between the Client and the Agency. Any variation agreed directly between the Client and the Cleaner must be notified to the Agency.

4. Fees and Payment

4.1 The Client must complete a Direct Debit mandate authorising payment of Fees to the Agency. Fees are payable monthly in advance unless otherwise agreed.

4.2 If the Direct Debit mandate is cancelled before all Fees due have been paid, any outstanding Fees will be increased by 20% to cover administration and recovery costs. This increase represents a genuine pre-estimate of costs incurred.

4.3 Where an invoice is requested, an invoice administration supplement of 20% will apply.

4.4 Fees remain payable until the Agreement is terminated in accordance with clause 8.

4.5 If payment is not received by the due date, the Agency may:

• 4.5.1 charge interest at 4% per annum above the National Westminster Bank Plc base lending rate, accruing daily; and/or
• 4.5.2 terminate this Agreement immediately and withdraw cleaning services.

5. Client Obligations and Acknowledgements

5.1 Cleaners supplied by the Agency operate on a self-employed basis but are managed by the Agency for the purposes of service delivery.

5.2 The Client must ensure the working environment is safe at all times.

5.3 The Client must notify the Agency immediately if a Cleaner fails to attend or ceases to work. Failure to notify the Agency releases the Agency from any obligation to provide a replacement.

5.4 The Agency does not guarantee replacement availability and any refund of Fees remains at the Agency’s sole discretion.

6. Insurance

6.1 All Cleaners supplied under this Agreement are covered by the Agency’s public liability insurance to a minimum level of £1,000,000.

6.2 The Client must maintain adequate household insurance. The Agency is not liable for losses normally covered by household insurance.

6.3 Cleaners are not permitted to use bleach. The Agency accepts no liability for damage caused by bleach.

6.4 The Agency’s insurance policy is subject to an excess of £100, which is payable by the Client.

6.5 Insurance cover will not apply where the Cleaner was not supplied by the Agency or where these Terms have been breached.

7. Liability

7.1 Except in cases of death or personal injury caused by the Agency’s negligence, the Agency’s liability is limited to the scope and limits of its public liability insurance.

7.2 The Agency is not liable for:

• acts or omissions of the Cleaner outside the scope of managed services;
• loss of keys;
• theft;
• indirect or consequential losses, including loss of income or goodwill.

7.3 The Client agrees to indemnify the Agency against losses arising from:

• unsafe working conditions;
• inaccurate information supplied by the Client;
• breach of these Terms.

7.4 Nothing in these Terms affects statutory consumer rights.

8. Termination

8.1 Either Party may terminate this Agreement with one month’s written notice.

8.2 The Client agrees not to engage any Cleaner supplied by the Agency for 12 months following termination.

8.3 If the Client cancels before services commence, the Agency may recover reasonable administration costs.

8.4 The Agency will cancel the Direct Debit upon termination. Any overpayments will be refunded.

8.5 If the Client engages a Cleaner supplied by the Agency within 12 months of termination, a one-off fee equivalent to 12 months’ Fees becomes payable.

9. Cooling-Off Period

The Client may cancel this Agreement up to 48 hours before the first scheduled clean, without penalty (save for clauses 8.3 and 8.5).

Cancellation must be made in writing.